Effective Date: 01.31.2025
Users may cancel their subscription at any time. If canceled within the 90-day free trial period, no charges will be incurred. The equipment return policy is independent of the subscription cancellation policy and is limited to 30 days from order placement.
Subscription cancellations take effect at the end of the current billing cycle. Users may re-subscribe immediately after canceling. If they use their existing account login, their previous scan history and settings will be retained; otherwise, their data will not be available. A previously purchased device may be registered with another user or account.
Users must submit a cancellation request by filling out the designated form on our website. Upon submission, they will receive an email confirmation of their request. While processing may take up to one week, the cancellation will be considered effective as of the date of the request.
The device return policy is managed separately from subscription cancellation.
Subscription cancellations take effect at the end of the current billing cycle. Refunds will not be issued unless a delay in processing results in a charge beyond the cancellation request date. In such cases, a refund will be provided within the next billing cycle.
Customers may keep their device even after canceling their subscription. Subscription cancellation and device return policies operate independently.
User data is securely retained post-cancellation and remains accessible only to authorized administrators or users with valid login credentials.
If a user resubscribes using the same login credentials, their previous scan history and settings will be restored.
Subscriptions are automatically renewed on a monthly basis unless canceled by the user.
If a payment fails before cancellation, users will be notified and granted a 10-day period to resolve the payment issue.
Users who cancel mid-cycle will continue to have access to the service until the end of the paid billing period.
Subscription pauses are not permitted.
If users are charged after cancellation, they should contact us via the designated form on our website.
If a device stops functioning, users may still cancel their subscription. The device returns policy remains separate from the subscription policy.
This policy complies with applicable consumer laws in the United States.
Terms of Service and User Agreement are available on our website.
For further inquiries or assistance, please contact us via our website.